About Us

Conwy and Denbighshire Mental Health Advocacy Service works in partnership with the people it supports, takes their side and is committed to providing an efficient and effective advocacy service to all its clients.

Work to establish the Conwy & Denbighshire Mental Health Advocacy Service (CADMHAS) began in 2006 with a number of interested and committed individuals working together to draft what was to be a successful service proposal. Recruitment of the staff of CADMHAS began in January 2007 with the first members of staff coming into post in the spring of that year. CADMHAS became operational as a service on June 1st 2007.

In August 2008 CADMHAS was registered as a Company Limited by Guarantee and soon after as a registered charity.

CADMHAS has expanded its service provision beyond its original Community- based Advocacy provision to incorporate the provision of statutory Independent Mental Health Advocacy (IMHA) from 2008 in Conwy and Denbighshire, in partnership with services in Flintshire (ASNEW) and Gwynedd (MHAS)

In 2011, CADMHAS began a three year project to provide mental health advocacy to Older People with a grant award from Comic Relief.  This project was then extended for a further 12 months thanks to a grant from Lloyds TSB Foundation.  this project has now been incorporated into our Community Advocacy Service.

In April 2013 CADMHAS broke new ground for itself by taking on a none mental health advocacy project.  The Young People’s Advocacy assists young people between the age of 11 and 25 as part of a consortium with two other youth projects in Denbighshire to deliver the Family First Young Peoples Service.

In 2014 CADMHAS was successful in obtaining the Independent Mental Capacity Contract in Conwy and Denbighshire in partnership with ASNEW based in Mold and MHAS based in Bangor.  Since that date the IMCA service has grown three fold as more people have come under the Mental Capacity Act due to Case Law being established (P v Cheshire West) which stated that more people who lacked capacity should be placed under a Deprivation of Liberty order.

In 2016 CADMHAS was again successful in obtaining in winning the tender for the Independent Mental Health Advocacy for Powys.

Our Mission statement for the Service:

Conwy & Denbighshire Mental Health Advocacy Service (CADMHAS) provides a quality, independent user led service which enables vulnerable people and their carers to have a voice to safeguard their health and wellbeing.

We are committed to:

  • Promoting independence
  • Challenging discrimination and preventing unfair treatment.
  • Safeguarding individual rights.


CADMHAS applies the following core values in all of our undertakings:

QUALITY: CADMHAS works towards ensuring quality as an organisation, an employer and a service provider.

INTEGRITY: being open and honest in all of our interactions.

AUTONOMY: the right to self-government.

Objectives and aims

  • Finance

To ensure robust financial management systems, as well as the pursuit of all appropriate funding opportunities and proportionate cost reduction measures, in order to maintain the viability of the organisation, working towards increasing income in each fiscal year.

  • Staffing

In accordance with current legislation and good practice, staff will be qualified, competent and able to reach their full potential in order to be part of a well-motivated team and to ensure excellent service delivery.

  • Training

As part of the Personal Development & Review System ( PDR ), the training needs of all staff will be reviewed annually and all staff must hold or be working towards the necessary qualifications to enable them to fulfil their roles and the statutory obligations of the organisation.

  • Policies & Procedures

All Policies and Procedures will be relevant, comply with current legislation, be up to date, and accessible to all staff* and other bodies as appropriate. Reviews will take place annually unless there is a need to do so outside of this timescale.

*paid staff, volunteers and Board members

  • Service Users

CADMHAS will provide a service that is efficient, accessible, timely and of the highest quality possible for all service users and their carers.


  • Quality & Accreditation

We will maintain and gradually improve our Investors in People status towards Silver in 2017 and Gold thereafter and work towards achieving other nationally recognized awards that will strengthen our commitment to high standards of excellence, improve our expertise and profile (in the advocacy sector).

  • Grants (and Contracts)

The organization will have the necessary capacity and knowledge to allow sourcing, application and successful achievement of income generation to maintain our position and we will secure (at least) one additional funding stream per annum.

  • Strategic Partners

We will build and enhance our working relationships with all partners and commissioners to ensure that we become a leading Advocacy Service.


CADMHAS believes that everyone who uses our service has the right to confidentiality. We have systems in place to ensure that all information of a confidential nature is respected and protected.

It is only in exceptional circumstances that we will breach our confidentiality agreement with you.

These exceptions are: if you give us information relating to a child being abused; if you give us information that leads us to believe that your life, or the life of someone else is at risk, or if you give us information relating to an act of terrorism. In these circumstances we would always tell you about the disclosure and to try to gain your co-operation.

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Company Limited by Guarantee (Company No. 6684259)

Registered Charity (Charity No. 1128582)